“Personal Information” is defined under the SPI rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. The SPI rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to: (i) passwords; (ii) financial information such as bank accounts, credit and debit card details or other payment instrument details; (iii) information received by body corporate under lawful contract or otherwise. Note that the information collected by Us from You may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.
In order to have access to all the Services on Our Platform, a User may be required to provide the following information, which such User recognizes and expressly acknowledges is personal information allowing others, including Us, to identify the User i.e. name, email address, ZIP/postal code, phone number, country. Additionally, any other information requested by Us, including the ability to receive promotional offers from Us, is optional. We may, in future, include other optional requests for information from the User to help Us to customize the Platform to deliver personalized information to the User
The information contained on this Platform and the personal information collected by using, visting and/or by accessing this Platform and including submitting the contact form by You on the Platform for availing the Services, are stored at a secured server by Us. It is stated by the service provider that they have all the best security practices required for the server. The Platform is owned by Us and is located in India. Hence, We are bound by duty to abide by the laws, including but not limited to, regulations, rules, circulars and notifications governing privacy in India.
COLLECTION AND PROCESSING OF PERSONAL DATA
We may collect and process your personal data for, including without limitation, the following purposes:
Providing Our Services: We might process your personal data for the purposes of providing Our Services or approaching You pursuant to the contact form submitted by You through the Platform for the provision of carrying out the Services. For example, personal data provided by You through the Platform shall be processed in order to provide or render the Services by Us pursuant to your request. We process the following personal data: (i) name; (ii) phone number; (iii) email address; (iv) home address; (v) IP address; (vi) location.
Customer service: We need to process personal data for this purpose of the questions, queries or concerns and to verify the correctness of the information submitted by You through the contact form on the Platform.
Marketing (Direct): We process Users’ data for (direct) marketing purposes. This means that We can contact customers to draw attention to Our Services. For this purpose, We process the following personal data: (i) website behaviour; (ii) IP address;(iii) email address; (iv) postal address; (v) phone number (vi) online identifiers; (vii) order information; (viii) and location.
Commercial Use: All the information provided to Us by a User, including personal information or any sensitive personal data or information, is provided voluntarily. You understand that We may use certain information provided by You, which may include your personal information or sensitive personal data or information for (i) the purpose of providing Services offered through the Platform to You; (ii) commercial purposes and in an aggregated and anonymized form for research, statistical analysis and/or business intelligence purposes; (iii) sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates; (iv) sales, marketing and/or customer support related issues; (v) and enabling You to complete any transaction through the Platform.
In addition to the above, We may also use Your personal data for the following reasons, including but not limited to; (i) communicate with You via email, SMS ,WhatsApp or any other telecommunication services / messaging service; (ii) send You any updates or changes regarding Our Services and offers; (iii) allow Our customer service, marketing and sales team to contact You, if necessary; (iv) facilitating completion of the transaction pursuant to the Services ;(v) request You for reviews on the Services offered through the Platform; (vi) send You verification message(s) or email(s); (vii) validate/authenticate Your account and to prevent any misuse or abuse; (xi) contact You on Your birthday and/or anniversary to inform You of any special offers;(viii) send You important notices and communications regarding Our Services availed or changes to the terms and conditions and/or policies; (ix) to administer Our business and Platform; (x) to send You marketing related communications; (xi) to deal with enquiries and complaints raised by You and to troubleshoot problems; (xii) ensure compliance with all applicable laws and to ensure safety of the Platform and all Users; (xiii) to obtain your Know Your Customer (KYC) details and credit report;(x) to prevent fraud, errors and/or any illegal activity on the Platform; (xiv) to send invoices, statements, agreements and/or to collect payment from You or make payments to You (as the case may be). (xv) notification and updates of the offers on the platforms and Services
DISCLOSURE OF DATA
It may be necessary for Us to disclose Your personal data whether by law, legal process and/or by request from public and/or governmental authorities within or outside of your country of residence. We may also disclose Your personal information if We determine that disclosure is necessary or appropriate for the purposes of law enforcement, national security or to prevent or stop any activity We may consider to be, or to pose a risk of being, illegal, unethical or legally actionable.
Some sections on the Platform are freely accessible by all Users and visitors. Therefore, We do not guarantee the security and/or privacy of any information, which may be available to all Users and visitors of the Platform publicly. Further, the Platform may contain links to other websites. Please note that We do not endorse any links or websites and are not responsible for the privacy practices of such third-party websites.
We automatically receive the URL of the site from which anyone visits. We also receive the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyse overall trends to help Us improve Our Services. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, We may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow Our business.
Note that We maintain a strict no-spam policy and do not rent, sell, disclose or share personal information belonging to You with other people or non-affiliated companies without Your consent, except to provide services which You have requested/placed ordered for or otherwise as specifically provided for in this Policy.
You agree that in addition to as may be provided in this policy, We may also disclose Your personal information under the following circumstances:
Third party service professionals and/or providers: We engage, retain or might, as per requirement and business needs of the Company, employ, engage, contract with third party service professionals/providers to work on behalf of or with Us, under agreements containing confidentiality obligations and in accordance with law, in relation to the Services provided by Us on the Platform. These third-party service providers may use Your personal information in assisting Us to communicate with You about Our Services, feedback of the Services, marketing of the Services provided by Us, providing customer support services, assisting in advertising of Our Services on the Platform, obtaining your KYC details or credit report, etc. We may employ third party companies and/or individuals to help improve or facilitate Our service, to provide the service on Our behalf, to perform platform-related services, including but not limited to: payment processing, maintenance services, fraud detection services, database management, web analytics, monitoring, delivery/logistics and evaluation services. In this event, your information may be shared with such third-party companies and/or individuals;
Compliance with laws and protection of Users: We may release your personal information when the same is required in order to comply with the law, in response to court orders, court summons, judgments, decrees, injunctions, arbitral awards, administrative orders, governmental investigation or orders of any government authority or any other legal process, to establish/exercise Our legal rights or defend against legal claims or in the event We reasonably believe that doing so is legally required or is in your interest to protect Your property or other legal rights or property or rights of others. We may also share your personal information in order to enforce and fully comply with Our terms of service and other Company policies;
Contracting parties: We transfer/share Your information with Our service professionals or third-party contractors to facilitate the services such marketing, advertising and/or sales, etc. to You in order to consummate the transaction.
With Your consent: in addition to the aforementioned circumstances, We may share Your personal information with third parties with Your prior consent and/or at Your request.
COLLECTION AND USE OF NON-PERSONAL DATA
Non-personal data is data that can never be used to identify an individual. We may collect information regarding customer activities on Our Platform. This aggregated information shall be used by Us in research, analysis, to improve and monitor Our Services and for various promotional schemes. Such non-personal data may be shared in aggregated, non-personal form with third party to enhance customer experience, offerings or Services.
The data that cookies collect will be used to process and/or analyse information by third parties to help improve or facilitate Our Platform-related Services including but not limited to maintenance services; fraud detection services; database management; web analytics; monitoring; and evaluation services. If You have any questions about Our cookie usage, please contact Us at the contact details/information mentioned below.
YOUR RIGHTS AND HOW TO EXERCISE THEM
We respect the exercise of the rights You have in relation to the personal data We process or use. You can request access to or a copy of your personal data collected and processed by Us. You may also request the rectification and removal of personal data or the restriction of the processing of Your personal data. If You have an objection to use of Your data under this policy, please write to Our privacy team at firstname.lastname@example.org. To prevent misuse, We will ask You to identify yourself.
NOTE FOR ALL USERS
We do not control or endorse the content, messages or information found in any Services and, therefore, We specifically disclaim any liability with regard to the Services and any actions resulting from Your participation in any Services, and You agree that you waive any claims against Us relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against Us relating to the same.
You are responsible for maintaining the accuracy, truthfulness, correctness and completeness of the information You submit or provide to Us, on the Platform; and shall hold harmless and indemnify SetGo Kitchens from and against all claims arising out of or in relation to the wrongful information posted, provided by You to Us, on the Platform.
If Your personal information changes, You may correct, delete inaccuracies, or amend information by making the change on Our member information page or by contacting Us on email@example.com. There may be circumstances where We will not correct, delete or update Your personal data, including; (i) where the personal data is opinion data that is kept solely for evaluative purpose; and (ii) the personal data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed. If you wish to cancel your account or request that We no longer use your information, contact Us on firstname.lastname@example.org.
We understand the serious implications of data security and take extensive measures to ensure Your data and information is secured. We take extensive technical, and legal measures to safeguard Your personal data. The Platform uses a reliable SSL certificate to ensure Your personal data is not misused in any manner whatsoever.
We also work with third party service providers/experts/trainers/professional, suppliers who provide services on Our behalf or to Us. We enter into agreements with such third-party service providers, experts, trainers, professional and suppliers to ensure complete security and safety of the User information. Such third-party service providers do not have any independent right to the information provided by Us to them.
Our employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every User’s personal information or sensitive personal data and information. We have put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain security of all personal data from the point of collection to the point of destruction. Any third-party data processor to which We transfer Personal Data shall have to agree to comply with those procedures and policies, or put in place adequate measures on their own. You shall be liable to indemnify Us due to any loss suffered by Us due to such unauthorized use of Personal Information shared by You with Us. Note that We make all User information accessible to Our employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations. However, We are not responsible for the confidentiality, security or distribution of Your Personal Information by Our partners and third parties outside the scope of Our agreement with such partners and third parties.
In case there is any breach of security, We will make all legally required disclosures concerning the breach and the confidentiality, or integrity of Your unencrypted electronically stored “personal data” to You via email or by posting it on Platform without unreasonable delay, in as far as is consistent with any legitimate needs of law enforcement and any measures required to determine the scope of the breach and to safeguard the integrity of data.
APPLICABLE LAWS AND REGULATIONS
We ensure that your data and information shall be protected under the provisions of General Data Protection Regulation (“GDPR”), Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 along with any amendments made to these acts, rules and regulations.
We do not keep your personal data longer than necessary for the purpose of the processing. This includes, for example, the purposes of satisfying any legal, regulatory, accounting, reporting requirements, to carry out legal work, for the establishment or defence of legal claims. We may aggregate and anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case We may use this information indefinitely without further notice to you.
Under certain circumstances, You have rights under applicable data protection laws in relation to Your personal data. It is Our policy to respect Your rights and We will act promptly and in accordance with any applicable law, rule or regulation relating to the processing of Your personal data. Details of Your rights under GDPR are set out below:
You may exercise any of the above-mentioned rights by sending a request to Us on Our contact information as detailed below. You will not have to pay a fee to access Your personal data (or to exercise any of the other rights). However, We may charge a reasonable fee if Your request is clearly unfounded, repetitive or excessive. Alternatively, We may refuse to comply with Your request in these circumstances.
We may need to request specific information from You to help Us confirm Your identity and ensure Your right to access Your personal data (or to exercise any of Your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact You to ask You for further information in relation to Your request to speed up Our response.
We try to respond to all legitimate requests within one month. Occasionally it may take Us longer than one calendar month if Your request is particularly complex or You have made a number of requests. In this case, We will notify You and keep You updated.